Industries·Customer experience
Every answer, sourced. Refunds within limits.
Agents triage every case, answer from your knowledge base, and refund within policy. Above your limit, a person approves.
Same platformWhat support teams build on NSTACK. The platform runs live today in wealth management.
01·The work
Sorted, answered, and refunded within policy.
Cases from every channel land in one queue. Agents sort them, draft the answers, and refund within the policy you set.
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Safe mode
Triage
Each new case classified, prioritized, and routed to the right queue.
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Reads and drafts
Drafted answers
Replies drafted from your knowledge base, each with its source, for a person to send.
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Safe mode
Refunds within policy
Refund requests read against the order and the policy, with approval above your limit.
02·In plain words
Ask which refunds are waiting.
Ask which refunds are waiting. The support team sees each one with its reason and the next step already drafted.
03·Where a person decides
Above the limit, a lead approves.
A refund above your limit stops in Safe mode until a lead approves. Once the runs show the policy holds, refunds within it can run on their own.
04·One run
A late order, from the first message to the refund.
A customer writes in about a late order. The agent reads the order and the shipment's tracking, and a refund above the limit waits for a person.
Play it through, step by stepStart with one queue.
Connect your help desk and order data, and we'll run the refund agent in staging with your team, in Safe mode, before any customer sees it.